FAQ

AmwayGear orders are shipped one of two ways, selected during checkout:

1. Standard delivery via UPS or USPS Ground generally takes 3 to 10 business days (this excludes weekends) for processing, shipment and delivery.
2. Expedited 2-3 day shipping (currently only available for United States addresses), which will be delivered 2-3 business days from shipping. Expedited orders placed before 12PM PST will be processed and shipped the same day. After 12PM the order will be shipped the next business day.  Please note our warehouse is not open on Saturdays or Sundays.
3. For Canada, any additional charges are the responsibility of the customer not Amway Canada.
4. For Australia and New Zealand, any additional charges are the responsibility of the customer not Amway Australia or Amway New Zealand.

Note: We do not ship on weekends or holidays.

Orders can be tracked from your 'My Account' page. Simply click on the 'My Account' link, login using your email and password, select 'Check My Orders', and then select the order you wish to track. The order review page will open and there will be a large red button that says 'Click here to track this order'. Note that orders are not available for tracking until after pickup by UPS and USPS. Please allow 1-2 days for order processing before trying to track your order

We offer a 100% satisfaction guarantee. If for any reason you're not completely satisfied we will gladly accept a return for exchange or for refund (however you are responsible for return shipping), provided the item is returned in original condition within thirty (30) days from date of shipment.

Please ship your return/exchange to the below address.  Please include a note with your order number and request.

AmwayGear
Attn – Returns/Exchange

15520 Woodinville-Redmond Rd NE

Suite D-400

Woodinville, WA 98072

• For every dollar you spend on merchandise on AmwayGear.com or XSGear.com, you will receive 1 Point.  
• Shipping costs, taxes, and other handling fees do not count towards earning Points. 
• New customers who create an account are rewarded with 100 Points to get you started.
• When you have at least 500 current points in your account, you will be offered the opportunity to redeem them during checkout.  You can choose to redeem your points or not.
• Redeeming 500 Points during checkout will grant you an instant $20 discount on your order.
• There is a required minimum of $20 in merchandise in your shopping cart in order to be eligible to apply your discount. 
• Only one $20 discount can be redeemed per order.   
• You can view your current point balance in your Account area under My Rewards.

Caffeine

Caffeine stimulates the central nervous system resulting in increased wakefulness and alertness, enhanced focus, and better general body coordination.   Individuals vary in exact amount of caffeine needed to produce effects due to factors such as body size and degree of tolerance to caffeine.  The effects are rapid and generally occur in less than one hour. Positive effects have been observed at levels as low as 32 mg. 

B Vitamins

B vitamins help to support our body’s internal energy production pathways.^,  More specifically: 

• Vitamin B2 – Vitamin B2 (riboflavin) is an essential component of the coenzymes FMN (riboflavin-5'-phosphate) and FAD (flavin adenine dinucleotide) which are used in metabolism to help your body turn the food you eat into energy. They are also important for cellular function, growth, and development.
• Vitamin B3 – Vitamin B3 (niacin) is part of coenzymes NAD (nicotinamide adenine dinucleotide) and NADP (nicotinamide adenine dinucleotide phosphate-oxidase) which are used in metabolism to help your body turn the food you eat into energy. 
• Vitamin B5 – Vitamin B5 (pantothenic acid) is needed for the synthesis of coenzyme A (CoA) and acyl carrier protein, which are involved in carbohydrate, fat, and protein metabolism. 
• Vitamin B6 - Vitamin B6 is needed for 100+ metabolic reactions in the body and is part of coenzymes PLP (pyridoxal 5' phosphate) and PMP (pyridoxamine 5' phosphate). 
• Vitamin B12 – Vitamin B12 is a cofactor for two enzymes: methionine synthase and L-methylmalonyl-CoA mutase. These enzymes catalyze many of the reactions that impact protein and fat metabolism as well as protein and DNA synthesis. An adequate supply of B12 is essential for normal blood formation and neurological function.

Vitamin C

Vitamin C is a water soluble antioxidant that is also a cofactor for enzymes involved in the biosynthesis of collagen, carnitine, and neurotransmitters.

Glutamine

Glutamine is the most important amino acid in the body and works with other amino acids to support muscle protein synthesis. Glutamine requirements may be increased in association with high levels of physical stress.

Taurine

Taurine is a conditionally essential amino acid found in high concentrations in the brain, retina, heart, and platelets.

XS® Energy + Burn

When consumed in the amount provided by two cans of XS® Energy + Burn, the benefits of Ashwagandha is supported by a clinical research study.

Enjoy XS Energy Drinks daily. XS Energy Drinks can be consumed on an empty stomach or with food.

XS Energy Drinks are not recommended for women who are pregnant or nursing. If you have additional questions, please consult with your physician. 

XS Energy Drinks are not recommended for children. If you have additional questions, please consult with your physician. 

XS Energy Drinks are not recommended for anyone with generalized anxiety disorder and/or sensitivity to caffeine.

We highly encourage anyone under medical care to consult their healthcare provider prior to consuming dietary supplements or XS Energy Drinks. You may have a health condition or take a medication that will interact with the product and your healthcare provider can help ensure you avoid drug interactions and other exacerbating conditions.

Certain medications used for colds/flu, pain, allergy/asthma, weight loss, depression, attention deficit hyperactivity disorder (ADHD), as well as medications containing amphetamines may interact with the caffeine in XS Energy Drinks. Using caffeine with these medications may increase their effect on the central nervous system and could result in irritability/nervousness, trouble sleeping, heart arrhythmia, and/or seizure. 

We highly encourage anyone taking medications to consult their healthcare provider prior to consuming dietary supplements or XS Energy Drinks. You may take a medication that will interact with the supplement and your doctor can help ensure you avoid drug interactions and other exacerbating conditions.

While the level of caffeine supplied by XS Energy Drinks is not associated with any significant adverse effects, consumption may result in irritability/nervousness, gastrointestinal discomfort, and/or trouble sleeping in those who are sensitive to caffeine.

Amway has always regarded the health and safety of our customers to be of paramount importance. We want to assure our sales force and their customers that every ingredient included in our products – including caffeine – is carefully considered to assure that it meets our high standards of safety and effectiveness. All of the ingredients in all of our products are considered safe for the intended use when used as directed, as determined by appropriate government agencies, rules, and regulations, or by independent scientific review and the best available resources that our scientists could consult. Our nutritional products comply with all laws and regulations in the country in which they are marketed.

When used as directed, XS® Energy Drinks can be consumed with Nutrilite™ supplements that do not contain caffeine according to label direction, though caffeine can inhibit the absorption of iron in some cases.

When combining products of any kind that contain caffeine, it’s important to consider your total daily caffeine intake. For most healthy adults, the U.S. Food and Drug Administration and other scientific authorities advise a limit of up to 400 mg of caffeine per day for total caffeine consumption from all sources. Caffeine consumption in adolescents should not exceed 2.5 mg/kg (1.13 mg/pound) per day or 100 mg in those weighing more than 40 kg (88 pounds). Please consult your physician with any questions or concerns. 

Common sources of caffeine include:

Levels of nutrients are not guaranteed past the Best By date. Sensory characteristics such as flavor, odor, and carbonation are also not guaranteed past the Best By date.

Exposure to temperatures above 90° F can affect the quality of the product and the integrity of the packaging.  To ensure best quality, the product should be stored in a cool location, below 70° F. No refrigeration is required, although it is recommended whenever possible to minimize fading of fruit flavors and development of off-flavors that often occur in foods and beverages over time.

All 8.4-ounce XS® Energy Drinks, except the caffeine-free flavors, have up to 80 mg of caffeine. This is equivalent to a small cup of coffee.

The popularity of caffeine is on the rise and for good reason, it works! Caffeine can help us think clearer and concentrate better. Many athletes consume caffeine because it increases alertness and decreases reaction time, which lead to improved performance. And for all of us, caffeine can make our efforts just seem a little easier.

Consumption of caffeine has been associated with improved sport performance. The results in supplementation levels below 200 mg are mixed and there is good evidence to support short term supplementation at a level of 3-6 g/kg body weight to enhance sport performance. However, it is important to note that higher levels do not provide greater benefit.

For most healthy adults, the U.S. Food and Drug Administration and other scientific authorities advise a limit of up to 400 mg of caffeine per day for total caffeine consumption from all sources.  We often think that for any good thing, the more we get the better. This is not always true. While no two people are alike, common symptoms of consuming too much caffeine are:

• Difficulty sleeping at night
• Feeling nervous, anxious, restless, and/or irritable
• Nausea and other gastrointestinal problems
• Headache
• Fast or irregular heartbeat
• Muscle tremors

Moderate caffeine consumption can be a part of most people’s healthy lifestyle.  However, caffeine will not make up for poor food choices, lack of exercise, and/or not getting enough sleep. Be mindful of how much caffeine you are consuming in a day. 

Consuming XS Energy Drinks as part of a normal lifestyle is not expected to cause fluid loss in excess of the volume ingested. While there may be a mild diuretic effect, it will not increase a person’s risk of dehydration.

For athletes, The International Society of Sports Nutrition states: "The scientific literature does not support caffeine-induced diuresis during exercise, or any harmful change in fluid balance that would negatively affect performance".

No. However, individuals who consistently consume high amounts of caffeine may not experience the same impact as a person who consumes a lower amount of caffeine on a daily or as needed basis.

B vitamins are part of the group called "water soluble" vitamins. Excessive amounts of water soluble vitamins are merely excreted through the urine.

Amway has decided to focus our XS Energy Drinks toward average consumers, who have the most benefit from these products while leading today’s busy lives. We have not specifically formulated our products for professional or top-tier amateur competitive athletes. However, our products are developed and manufactured with safety first and foremost using current Good Manufacturing Practices (cGMPs). A current list of prohibited substances can be downloaded from the home page of the World Anti-Doping Association website (https://www.wada-ama.org/). But it is also the personal responsibility of every individual athlete to ensure their nutritional regimen is compliant with the current banned substances list applicable to their sport.

There is less than a half-calorie of sugar in most XS Energy Drinks. In the United States, for example, the FDA qualifies that as “no sugar.”  Sparkling Juiced Energy flavors contain 9 grams of sugar.  For comparison, other 8.4-ounce energy drinks on the market today have over 100 calories from 27–30 grams of sugar. Many 12-ounce, non-diet soft drinks have 170 calories from 40 grams of sugar. And, some 5.5-ounce juice drinks have 80 calories from 20 grams of sugar.

The 9 grams of sugar come naturally from the 25% fruit juice.

Calories from excess sugar and carbohydrates may increase fat deposits. Simple carbohydrates are also called high-glycemic (high-sugar) foods. High-glycemic foods cause your body to store calories as fat. Low-glycemic foods do not have the same effect to the same degree.

If you have a chronic health condition such as diabetes, you should consult with your healthcare provider prior to consuming dietary supplements or any XS Energy Drinks.

XS Energy Drinks (non-juiced) are sugar-free. XS Sparkling Juiced Energy drinks contain 9 grams of sugar. 

XS Energy Drinks may be considered vegetarian. 

No. XS Energy Drinks are not organic.

No, XS Energy Drinks are free of artificial colors and use natural ingredients to obtain bright and vibrant color.

XS Energy Drinks are not formulated with gluten-containing ingredients, however, they are not certified as gluten free.

XS drinks use a blend of sucralose, acesulfame potassium, and fruit essences to give the drinks their great flavor without added sugar or empty calories. XS Sparkling Juiced Energy drinks also contain 25% real fruit juice.

XS drinks use a blend of sucralose, acesulfame potassium, and fruit essences to give the drinks their great flavor without added sugar or empty calories. 

The taurine in XS Energy Drinks is from a synthetic source.

Sodium benzoate is used as a preservative in some of the global XS Energy Drink formulations. Any amount present in our formulations is at a level deemed safe for the intended use as determined by scientific review and follows all appropriate regulatory guidelines in the markets they are sold.

No. Every can of XS Energy Drink has a protective coating that separates the drink from the surface of the aluminum can.